Home » Frequently Asked Questions
  • How many emails will I get in the free version?

    You will get 200K emails for free after you subscribe to the Paid Plan. Once the free email subscription is over, you will be reverted to the Free package.

  • Is there any limit to the number of abandoned carts tracking?

    The abandoned carts’ tracking is unlimited.

  • When will a cart be considered as abandoned?

    If there is no activity from the user for the time admin set in the settings section of the store on a specific cart, then, that cart will be considered abandoned.

  • So the e-mail will be sent immediately afterwards?

    The campaign will be assigned to the abandoned cart after 30 minutes but the emails will be dispatched according to the time admin will set in the campaign.

  • When does the customer receive the email after the campaign is sent?

    It depends on the server queue, but normally you can expect a delay of around a maximum of 5 minutes which is not more than this.

  • What is the level of email customization SaleSpark provides?

    Email can be customized according to the need of the user. SaleSpark provides a drag and drop editor for the emails. So, you can customize easily as per your needs.

  • Does SaleSpark provide any analytics?

    SaleSpark provides different kinds of analytics like the number of customers in the store, emails sent, revenue recovered, etc. Much more analytics and reporting will be added in the near future.

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